Our products are intended for research and production use only.
Shipping
All items are shipped discreetly. Shipping times vary depending on the destination and shipping method chosen. On average, shipping takes about 10 – 14 business days. For USA orders we recommend using our USA warehouse dispatch option, it is faster & guaranteed. If you are in the USA please search for the product to see if we support it for 2 – 3 day domestic USPS shipping.
You will receive a tracking number several days after the payment is received. This will be the shipping label and progress on the shipment will take 1 – 4 days for movement on the order. Please note larger orders do take longer to prepare and dispatch. We will send a link to the shipping carrier’s website during order updates.
If your order is not received 14 days after payment please send us an email and we will investigate the progress. In the rare occasion where the shipment is seized by customs, we will reship it one more time for free.
Returns & Refunds
We don’t accept returns because of the fragile nature of peptide products. However, if your order arrives with incorrect, missing, or damaged items, please email us with photos and a video of the problem to [email protected]. We will investigate and send you a replacement order.
You can only cancel an order if it hasn’t been shipped out yet. In that case, we will process your refund within 1 – 2 days.
Shipping Delays
We strive to process and ship all orders in a timely manner. However, once an order has been handed over to the shipping carrier (e.g., USPS, FedEx, UPS, or other third-party couriers), we are no longer responsible for any delays or delivery issues caused by the carrier. Delivery times provided at checkout are estimates and not guarantees.
We are not liable for delays due to weather, natural disasters, carrier issues, strikes, customs processing, or other circumstances beyond our control. However, we will re-ship products that are held by customs free of charge.
Packaging
Our products come in transparent sterile vials containing lyophilized peptide powder. Depending on the specific peptide and the product batch, the color of the vial top can vary.
The vials will be shipped in a vacuum & light-sealed bag. Each box has 10 vials. The box will be unbranded as they are shipped straight from the manufacturer as a wholesale order. Edge Peptides does not handle or brand any peptides. Vial orders are lyophilized using sorbitol or mannitol as the filling agent.